Remove the refilled cartridges and inspect cartridge’s smart chip for proper placement and alignment. Return cartridge to refill lab if this condition is present.ģ) The issue could be caused by a scratched chip (see photo below of a scratched chip which resulted in a cartridge error condition). Ensure no DEEP scratches are visible on chip surfaces. Moving the tab too far might damage the cartridge or cause the tab to break off.Ģ) The issue may be caused by a slipped or skewed chip issue. ‘missing or damage’ errors, etc.) then the error may be caused by cartridge to printer connectivity.ġ) Ensure cartridge is fully locking into position and cartridge’s plastic tabs are properly aligned – pull out on latch to ensure it is extending away from cartridge body. Be careful not to bend the tab out more than 1.27 cm (0.5 inches). If the HP cartridge error condition persists (i.e. then the printer is not recognizing the cartridge’s ‘smart chip’ which is affixed to the rear side of cartridge or the ink cartridge’s plastic tab is not properly locking the cartridge into the printer’s PRINTHEAD assembly. Press ‘OK’ or ‘Dismiss’ to bypass these prompts.įor HP 902, 902XL cartridge errors such as “Cartridge Problem”, “Missing or damaged”, “Cartridge Error”, “The following cartridges are not intended for use in this Printer”, etc.
Additional alert messages, such as “Used HP Cartridge”, “Non-Genuine Cartridge”, “Non-HP Cartridges” or “Counterfeit”/”Fraud” may also be displayed. Your printer/computer may show an “Used HP Cartridge” message. You may observe these one-time error messages after the ink cartridge(s) is initially installed into the printer – you may bypass/ignore these messages by selecting ‘OK’/’CONTINUE’, etc. NOTE: ‘ Counterfeit cartridge’, ‘ Fraud cartridge’ and ‘ Non-HP cartridge’ alerts are COMPLETELY NORMAL for all HP 902, 902XL ink cartridges which have been refilled and first installed into the printer. Remove orange cap and insert cartridge into your printer.
HP 902, 902XL Cartridge Lock-Out: Bypass Instructions
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